FiresideAI

Delete your Fireside account and data

Effective date: November 11, 2026 App: Fireside (listed as FiresideAI on Google Play), by HavenLabs LLC Contact: support@firesideai.app

A Fireside account belongs to the parent. Only the parent can delete it, and deleting it deletes the whole household at once.

Deleting the account does not cancel a paid plan. Cancel it where you bought it first:

  • Google Play: Play Store app, your profile picture, Payments and subscriptions, Subscriptions, Fireside, Cancel.
  • The website: sign in at firesideai.app, open Your plan, and manage it there.
  1. Open Fireside on the parent's phone and sign in.
  2. On Your family, tap your picture at the top.
  3. Tap Delete this household and all of its data.
  4. Enter your password and confirm. If you signed up with Google or Apple and have no password, deleting needs a sign-in from the last day; sign out and back in first if it has been longer.
  1. Sign in at firesideai.app.
  2. On your dashboard, find Your account and choose Account settings.
  3. Choose Delete this household, enter your password and choose Delete everything.

The website asks for a password. If you signed up with Google or Apple and have no password, delete the account in the app, or email us.

Email support@firesideai.app from the address on the account and ask us to delete it. We answer within 5 business days.

Everything, at once, with no recovery window:

  • the parent account and the household's settings, values and rules;
  • every child's profile;
  • every conversation, every picture, and every photo or file a child added;
  • what the assistant remembers about each child, and chat recaps;
  • every safety record and notice;
  • every phone set up for a child, and every sign-in session;
  • the household's plan record.

Backups held by our database provider expire within seven days.

  • Payment records stay with Google, Apple or Stripe under the law that applies to them. Fireside never holds card details.
  • Nothing else. There is no soft delete.
  • One child: on the child's page, choose Remove. Their conversations, memory, safety records and phone are deleted immediately.
  • Old conversations: under Account settings, choose how long conversations are kept (30 days to 1 year); older ones are deleted at the next daily run.
  • A line the assistant remembers: the child or the parent can delete any line at any time.

The Privacy Policy has the full retention table.

See also the Privacy Policy.